Our developers complain about a problem that occurs by some customers, our addon in Navision access with the help of a COM interface directly to the database. For this purpose, using the SessionID and the server instance name, the database name is retrieved from the table "Active Session", so the AddOn can connect to the database. Now it happens sometimes that no connection can be made because the instance can not be found, although the RTC client can still connect even though the server instance is resolved. If we restart the NAV Server service, our AddOn can find the instance immediate. can someone tell me what the problem is and how we can fix it?
Thank you once.